This Privacy Policy sets out how pkace collects, processes, stores, and protects the personal data of every individual who registers for, accesses, or interacts with the pkace platform at pkace.biz. pkace is committed to handling your personal information with transparency, security, and respect — whether you are a registered player in Karachi, Lahore, Islamabad, or anywhere else you access the platform from.
These are the plain-English summaries of what pkace commits to across the full Privacy Policy document below. Read the full sections for complete legal detail.
pkace collects registration data (name, date of birth, address, email), identity verification documents for KYC, transactional data (deposits, withdrawals, bet history), device and session data, and communication records with our support team. We do not collect data we do not need.
Your data is collected to operate your account, process payments (JazzCash, EasyPaisa, bank transfers), verify your identity for KYC compliance, detect fraud, meet anti-money laundering obligations, and deliver a personalised gaming experience. No data is collected for purposes beyond these.
pkace shares personal data only with licensed payment processors (for transaction execution), KYC verification providers, the platform's gaming authority where required by license conditions, and fraud prevention services. pkace does not sell personal data to advertisers, data brokers, or third-party marketing companies.
pkace retains personal and transactional data for a minimum of five years following account closure or last active use, as required by the anti-money laundering and gaming regulatory obligations of our licensing authority. After the mandatory retention period, data is securely deleted.
All data transmitted between your device and pkace servers is encrypted using 256-bit SSL. Data at rest is encrypted using industry-standard protocols. Access to personal data within pkace is restricted on a need-to-know basis, with all access events logged and audited.
You have the right to access a copy of your personal data, correct inaccurate data, object to specific processing activities, and request deletion of your data (subject to mandatory retention obligations). All requests are handled by contacting pkace support in Urdu or English.
pkace ("we", "us", "our") operates the online gaming platform accessible at pkace.biz. This Privacy Policy explains what personal data pkace collects from individuals who register for, access, or interact with the platform, how that data is used, how it is protected, and what rights individuals have in respect of their personal data.
pkace acts as the data controller in respect of personal data collected and processed through the pkace.biz platform. This means pkace determines the purposes for which personal data is collected and the means by which it is processed.
Scope: This Privacy Policy applies to all personal data collected through pkace.biz, including data collected during account registration, identity verification (KYC), deposits and withdrawals, game play, customer support interactions, and browsing activity on the platform. It applies to all users of the pkace platform, including registered players and unregistered visitors to pkace.biz.
By creating an account on pkace.biz or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you should not create an account or use the pkace platform.
pkace collects the following categories of personal data, depending on how you interact with the platform:
Minimisation Principle: pkace only collects personal data that is directly necessary for the purposes described in Section 5 of this Privacy Policy. We do not collect personal data speculatively or retain data beyond the periods described in Section 8.
pkace collects personal data through the following channels:
pkace processes personal data on the following legal bases:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contract performance | Maintaining your pkace account; processing deposits and withdrawals; settling bets and game outcomes; delivering bonuses you have claimed. |
| Legal obligation | Identity verification (KYC) required by gaming license conditions; anti-money laundering (AML) monitoring and reporting; data retention mandated by regulatory requirements. |
| Legitimate interests | Fraud detection and prevention; platform security monitoring; responsible gaming pattern identification; improving platform performance and user experience. |
| Consent | Optional marketing communications (where you have opted in); non-essential cookies and analytics where consent is requested. |
pkace processes your personal data for the following specific purposes:
pkace shares personal data with the following categories of third parties, strictly limited to what is necessary for the stated purpose:
pkace does not sell, rent, or trade your personal data to any third party for commercial, marketing, or advertising purposes. No personal data collected through pkace.biz is transferred to data brokers or advertising technology platforms.
Important: If you are ever contacted by a party claiming to have purchased your pkace account data for marketing purposes, please report this to pkace support immediately — this would represent an unauthorized and fraudulent use of your data that pkace will investigate.
pkace operates as an internationally licensed gaming platform. As a result, your personal data may be processed and stored on servers located outside of Pakistan. Where personal data is transferred internationally, pkace ensures that appropriate safeguards are in place to protect the data to an equivalent standard as would apply in the jurisdiction of collection.
Safeguards applied to international data transfers include contractual data protection clauses incorporated into agreements with data processors, requiring those processors to maintain security and processing standards consistent with pkace's obligations under its gaming license.
By using the pkace platform, you acknowledge and consent to the transfer of your personal data to servers and processing facilities operated or contracted by pkace and its service providers, which may be located in jurisdictions outside Pakistan.
pkace retains personal data for the periods set out below. Retention periods are determined by the nature of the data and the legal obligations applicable to pkace's gaming license:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration and identity data | Minimum 5 years from account closure or last active use | Gaming license regulatory requirement; AML legislation |
| KYC documents | Minimum 5 years from date of submission | AML and gaming regulatory obligation |
| Transaction records | Minimum 5 years from transaction date | AML legislation; gaming license audit requirements |
| Betting and gaming activity | Minimum 5 years from account closure | Gaming license regulatory requirement |
| Support communications | 3 years from date of interaction | Legitimate interest — dispute resolution record |
| Responsible gaming records | Duration of self-exclusion plus 5 years | Gaming license responsible gaming obligations |
Following the expiry of the applicable retention period, pkace will securely delete or anonymise your personal data in accordance with its data destruction procedures. Anonymised data (which cannot be linked to any individual) may be retained indefinitely for statistical and operational analysis purposes.
pkace implements a layered approach to data security, applying technical and organisational measures appropriate to the sensitivity of the personal data processed and the risks associated with its loss or unauthorised access:
Player Responsibility: pkace's security measures protect data on our infrastructure — but the security of your device, browser, and login credentials is equally important. Always use a strong, unique password for your pkace account, enable 2FA, and never share your credentials with any third party. pkace staff will never request your password under any circumstances.
pkace uses cookies and similar tracking technologies on pkace.biz for the following purposes:
These cookies are strictly necessary for the platform to function. They include session management cookies that maintain your logged-in state, security tokens, and language preference storage. Essential cookies cannot be disabled without impairing platform functionality.
pkace uses analytics cookies to understand how players navigate the platform — which pages are most visited, where users encounter issues, and how gameplay patterns distribute across the game lobby. This data is used in aggregate, anonymised form to improve the pkace platform experience. Analytics cookies are applied subject to your consent where required.
Functional cookies remember your preferences within the platform — such as game display settings, preferred language, and previously selected payment methods — to provide a more convenient experience on return visits.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkace platform, particularly features that rely on session state or saved preferences. Browser-specific cookie management instructions are available through your browser's help documentation.
As a pkace player, you have the following rights in respect of your personal data, exercisable by contacting pkace support:
Request a copy of the personal data pkace holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data, subject to mandatory retention obligations.
Object to processing carried out on the basis of legitimate interests.
Request that processing of your data is restricted in defined circumstances.
Receive your data in a structured, machine-readable format where applicable.
To exercise any of the above rights, contact pkace support via live chat (available 24/7 from the dashboard) or via the Support page. Requests are acknowledged within 48 hours and fulfilled within 30 days unless complexity requires an extension, in which case you will be notified.
Retention Obligations: The right to erasure is subject to pkace's mandatory data retention obligations under gaming license conditions and AML legislation. Where data must be retained by law, pkace will inform you of the applicable retention period and the legal basis for continued retention.
pkace strictly prohibits use of its platform by individuals under the age of 21. The pkace platform does not knowingly collect personal data from individuals under 21 years of age. Where pkace becomes aware that personal data has been collected from a minor, that account will be immediately suspended, the data will be deleted to the extent permitted by law, and any deposited funds will be returned to the funding source.
If you are a parent or guardian and have reason to believe that a minor under your care has created a pkace account, please contact pkace support immediately. We will investigate and take appropriate action, including permanent closure of the account.
pkace collects and processes responsible gaming data — including self-exclusion records, limit settings, and gameplay pattern data used to identify potential problem gambling indicators — for the purpose of fulfilling its responsible gaming obligations under its gaming license and to protect player welfare.
Responsible gaming data is treated with the highest level of sensitivity and access is restricted to personnel directly responsible for player protection functions. This data is not used for marketing purposes and is not shared with third parties except as required by gaming authority reporting obligations.
If you request self-exclusion, your details will be maintained on pkace's self-exclusion register for the duration of the exclusion period and for five years following the end of that period. During the exclusion period, pkace will take reasonable technical steps to prevent you from accessing the platform. For further information on responsible gaming tools and resources, visit the Responsible Gaming page.
The pkace platform integrates third-party services — including game content providers, payment processors, and KYC verification providers — that may collect or process personal data in connection with their service delivery. These third parties operate under their own privacy policies and data processing agreements with pkace.
pkace requires all third-party processors to maintain data security standards consistent with those applied by pkace and to process personal data only for the purposes for which they have been engaged. pkace is not responsible for the privacy practices of third-party services that operate independently of the pkace platform (for example, external websites that you navigate to from pkace.biz, though pkace does not include external links as a general practice).
pkace reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, platform functionality, regulatory requirements, or applicable law. Where material changes are made to this Privacy Policy, pkace will notify registered players via email to their registered address and/or by posting a prominent notice within the pkace platform dashboard, with a minimum of seven (7) days' notice prior to the changes taking effect.
The "last reviewed" date displayed at the top of this Privacy Policy will be updated whenever the document is revised. We encourage you to revisit this Privacy Policy periodically to stay informed of how pkace handles your personal data. Continued use of the pkace platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or pkace's data processing practices, please contact the pkace privacy team through any of the following channels:
pkace aims to resolve all privacy-related queries and data subject requests within 30 days. Where a matter cannot be resolved through pkace's internal process to your satisfaction, you may escalate a data protection complaint to pkace's gaming licensing authority, whose details are available from the pkace support team on request.
Response Commitment: pkace acknowledges all data protection requests within 48 hours of receipt and provides a substantive response within 30 calendar days. Complex requests requiring additional verification may take longer, in which case we will inform you of the revised timeline and the reason for the extension.
Our 24/7 support team handles privacy queries in Urdu and English — access requests, correction requests, deletion queries, or just a general question about how your data is used. We are here to help.
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